Returns Policy
Your purchase is covered under our stress-free-60-day-money-back guarantee (we’re MTE after all, we wouldn’t want to ADD stress). If you are dissatisfied with your first purchase...first, are you trying it in really cold water? In your favorite smoothie? Did you know many people love it in sparkling water?
Still not feeling it? Please reach out to us at mte@getmte.com or mte@get-mte.com. We’d love to hear more about your experience. We will then let you know how and to which address you need to return your product to us in order to get your refund. You must return the product to us in order to get a refund.
For subscriptions, you will receive an email notification a few days before your order is processed. Please be sure to make any updates at that time before your order is confirmed. Once your subscription order is processed and you get a confirmation email, it’s already in the works and we cannot provide refunds or exchanges. Cancelling your subscription at this point will apply to future orders, not the order that just processed.
Late or missing refunds
Sometimes it can take up 3-5 business days for refunds or credits to arrive. If you don’t see a credit posted after 5 business days, please contact us at mte@getmte.com or mte@get-mte.com.
Returns and Exchanges
If you receive a package that is damaged upon delivery, we’ll absolutely replace it. Please send us an email with photos of the packaging, shipping label, and the product to mte@getmte.com or mte@get-mte.com.